Delivery Information/Return policy

We deliver to Abu Dhabi on Tuesday, Thursday, and Saturday, and Dubai deliveries on Wednesday, Friday, and Sunday. 12:00 to 18:00.

There are no deliveries on Mondays.

All orders are prepared from scratch overnight so that all orders will be automatically scheduled. Orders after 7 pm closing on any day will only be scheduled accordingly the following day by staff.

If you'd like your order delivered on a specific date, please specify it in the Order Special Instructions.

Return Policy

At Springbok, we are committed to delivering the highest quality products to our customers. We take great care in ensuring that all items are supplied in excellent condition.

Order Verification
Upon receiving your order, please check it immediately. By accepting delivery, you confirm that the products are exactly what you ordered and are in perfect condition.

Reporting Issues
If you encounter any issues with your order, such as missing or damaged items, please contact us within 24 hours of delivery. You can reach us via email, WhatsApp, or on Facebook and kindly include photos of the issue for our records.

Exchanges and Replacements
Items that are reported within the 24-hour window can be exchanged or replaced. 

Refund Policy
Refunds are evaluated on a case-by-case basis and are at the discretion of the manager on duty. To qualify for a refund, products must be returned in the same condition they were delivered, whether frozen or chilled, and must include all tags and original packaging.

Please allow up to 14 days for refunds to be processed, and they will be issued to the original method of payment.

Storage and Handling
We cannot accept requests for replacements or refunds after 24 hours from the time of delivery, as we are not responsible for how products are managed or stored by the customer once received.

Thank you for your understanding and for choosing Springbok!